K2−2: Project Specific Customer Surveys on I−15 Project
This practice was implemented as a part of the I−15 reconstruction contract. The surveys evaluated the effectiveness of minimizing delays and enhancing the safety of work zones and began shortly after construction began. This practice basically consists of mail−out surveys and central location surveys to acquire input from the traveling public on the effectiveness of the maintenance of traffic measures utilized on the project. Changes are made if problem areas are identified by the surveys.
REASON(S) FOR ADOPTING:
The main reason for adopting this practice was the sheer size of the I−15 reconstruction project and the fact that it would undoubtedly impact most of the traveling public in Salt Lake City at one time or another. This practice was an effort to collect information on public opinion and reaction to the project maintenance of traffic measures, and to use it to identify problem areas, making improvements where needed.
Gaining extensive public input into the traffic control measures, and identifying modifications based on input received.
MOST APPLICABLE LOCATION(S)/PROJECT(S):
Large urban projects.
STATE(S) WHERE UTILIZED:
Nile Easton, Senior Public Information Officer, Utah DOT
Telephone: (801) 965−4387