Work Zone Mobility and Safety Program
Photo collage: temporary lane closure, road marking installation, cone with mounted warning light, and drum separated work zones.
Office of Operations 21st Century Operations Using 21st Century Technologies

Best Practice

BEST PRACTICE:

K2−2: Project Specific Customer Surveys on Major Interstate Reconstruction Projects

DESCRIPTION:

This practice has been implemented as a part of major Interstate reconstruction contracts. The surveys are used to evaluate the effectiveness of efforts to minimize delays and enhance the safety of work zones. This practice begins shortly after construction and basically consists of mail−out surveys and central location surveys to acquire input from the traveling public on the effectiveness of the maintenance of traffic measures used on the project. Changes are made if problem areas are identified by the surveys.

REASON(S) FOR ADOPTING:

The main reason for adopting this practice was the sheer size of some reconstruction projects and the fact that they would undoubtedly impact most of the traveling public in a major population center at one time or another. This practice was an effort to collect information on public opinion and reaction to the project maintenance of traffic measures, and to use it to identify problem areas, making improvements where needed.

PRIMARY BENEFIT(S):

Gaining extensive public input into the traffic control measures, and identifying modifications based on input received.

MOST APPLICABLE LOCATION(S)/PROJECT(S):

Large urban projects.

STATE(S) WHERE USED:

Utah

SOURCE/CONTACT(S):

Mindy Nelson, Public Information Officer, Utah DOT
Phone: (801) 243−2210
E−mail: mindynelson@utah.gov

Office of Operations