Office of Operations
photos of traffic merging onto congested highway, congestion in snowstorm, variable message sign, cargo, variable speed limit sign in a work zone, and a freeway at night
21st century operations using 21st century technologies

Operations Program Directory

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Program Directory
Program Office Code Extension Program Manager
511 Traveler Information HOTM (202) 366-2194 Bob Rupert
Access Management HOTM (202) 366-2188 Neil Spiller
Active Traffic Management HOTM (202) 366-2183
(717) 221-4422
(360) 753-9408
John Halkias
Jim Hunt
James Colyar
Adaptive Signal Control Technology HOTM (404) 562-3920 Eddie Curtis
Adopt-a-Highway/Acknowledge Signs HOTO (202) 366-2161 Kevin Sylvester
Advanced Traffic Management HOTM (202) 366-2183 John Halkias
Amber Alert HOTM (202) 366-2194 Bob Rupert
Americans with Disabilities Act/Traffic Control Devices HOTO (202) 366-8043 Chung Eng
Architecture Consistency HOTM (202) 366-2168 Stephen Clinger
Arterial Management HOTM (404) 562-3920 Eddie Curtis
Arterial Signal Control HOTM (404) 562-3920 Eddie Curtis
ASCT HOTM (404) 562-3920 Eddie Curtis
Asset Management HOTM (202) 366-2183 John Halkias
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Benefit-Cost Analysis for Operations HOTM (717) 221-4422 Jim Hunt
Border Crossing Issues & Technology HOFM (202) 366-9241 Tiffany Julien
Bottleneck Reduction HOTM (202) 366-2188 Neil Spiller
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Capacity Analysis
HOTM (202) 366-2183 John Halkias
Changeable Message Signs HOTM
HOTO
(202) 366-3379
(202) 366-2161
Jimmy Chu
Kevin Sylvester
Color Specifications (signs and pavement markings)
HOTO (202) 366-2161 Kevin Sylvester
Condition & Performance Report - Freight
HOFM (202) 366-2997 Ed Strocko
Condition & Performance Report - Operations
HOTM (202) 366-1327 Rich Taylor
Congestion Analysis
HOTM (202) 366-2183 John Halkias
Congestion Management (Technical)
HOTM (202) 366-4069 Wayne Berman
Congestion Mitigation HOTM (202) 366-1327 Rich Taylor
Congestion Pricing HOTM (202) 366-4069
(202) 366-0076
(202) 366-2425
Wayne Berman
Angela Jacobs
Allen Greenberg
Connected Vehicles HOTM (202) 366-2199 Jonathan Walker
Control Correspondence
HOP (202) 366-9210 Rose Skerkavich
Corridor Management
HOTM (202) 366-2183
(360) 753-9408
John Halkias
James Colyar
Curriculum, Freight
HOFM (202) 366-2976 Crystal Jones
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Demand Management
HOTM (202) 366-2425
(202) 366-4069
Allen Greenberg
Wayne Berman
Demonstration Projects (Congressionally Mandated)
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 - ITS Deployment
HOTM (202) 366-2168 Stephen Clinger
Dynamic Message Signs HOTM (202) 366-3379 Jimmy Chu
Dynamic Message Signs HOTO (202) 366-2161 Kevin Sylvester
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Electronic Toll Collection HOTM (202) 366-2194 Bob Rupert
Emergency Operations HOTO (202) 366-6738 Butch Morgan
Emergency Preparedness HOTO (202) 366-6738 Butch Morgan
Emergency Recovery HOTO (202) 366-2855 Laurie Radow
Emergency Response
- Technical Assist to States and Locals
HOTO (202) 366-1559 Kimberly Vasconez
Emergency Transportation and Freight Coordinator HOFM (518 431-8890 Tom Kearney
Emergency Transportation Operations HOTO (202) 366-1559 Kimberly Vasconez
Traffic Incident & Events Management (TI&EM) Publications Management System HOTO (202) 366-2855 Laurie Radow
Evacuation Liaison Team SRC (404) 562-3906 Greg Jones
Evacuation Planning for Operations HOTO (202) 366-2855 Laurie Radow
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Freeway Management HOTM (202) 366-2188 Neil Spiller
Freeway Traffic Operations HOTM (202) 366-2188 Neil Spiller
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- FHWA Freight Council HOFM (202) 366-4415 Chip Millard
- Freight Analysis Framework HOFM (202) 366-2997 Ed Strocko
- Freight Analysis Tools HOFM (202) 366-2997 Ed Strocko
- Freight Corridors HOFM (202) 366-2997 Ed Strocko
- Freight Data HOFM (202) 366-6993
(202) 366-2997
Nicole Katsikides
Ed Strocko
- Freight Environment HOFM (202) 366-2997 Ed Strocko
- Freight Economics HOFM (202) 366-2997 Ed Strocko
- Freight Financing HOFM (202) 366-2976 Crystal Jones
- Freight Gateways & Borders HOFM (202) 366-9241 Tiffany Julien
- Freight Industry/Analysis HOFM (202) 366-2997 Ed Strocko
- Freight Infrastructure HOFM (202) 366-2997 Ed Strocko
- Freight Model Improvement Program HOFM (202) 366-2997 Ed Strocko
- Freight Operations & Technology HOFM (202) 366-9215
(518) 431-8890
Randy Butler
Tom Kearney
- Freight Performance Measurement HOFM (202) 366-6993
(202) 366-2997
Nicole Katsikides
Ed Strocko
- Freight Planning & Program Development HOFM (202) 366-2976 Crystal Jones
- Freight Policy/Framework     HOFM (202) 366-2997 Ed Strocko
- Freight Policy/Legislative Development            HOFM (202) 366-2997 Ed Strocko
- Freight Professional Capacity Building HOFM (202) 366-2976 Crystal Jones
- Freight Professional Development HOFM (202) 366-2976 Crystal Jones
- Freight Programs: Projects of National and Regional Significance, Trade Corridors HOFM (202) 266-2997 Ed Strocko
- Freight Programs: Truck Parking HOFM (518) 431-8890 Tom Kearney
- Freight Research HOFM (202) 266-2997 Ed Strocko
- Freight Security HOFM (202) 366-2976 Crystal Jones
- Freight Training HOFM (202) 366-2976 Crystal Jones
- Intermodal Freight Technology HOFM (202) 366-9215 Randy Butler
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Ground Access to Airports HOTM (202) 366-2194 Bob Rupert
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HAZMAT (Operations Issues) HOTO (202) 366-5465 Paul Jodoin
High Occupancy Toll (HOT) Lanes HOTM (202) 366-2188 Neil Spiller
High Occupancy Vehicles (HOV Lanes) HOTM (202) 366-2188 Neil Spiller
High Occupancy Vehicles (HOV Lanes) Pooled-Fund Study HOTM (404) 562-3906 Greg Jones
Highway Capacity Manual HOTM (202) 366-2183 John Halkias
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Incident Detection & Verification HOTO (202) 366-5465 Paul Jodoin
Incident Management Programs HOTO (202) 366-1559 Kimberly Vasconez
Information Infrastructure HOTM (202) 366-8959 Walter During
Integrated Corridor Management HOTM (202) 366-2183
(360) 753-9408
John Halkias
James Colyar
Intelligent Transportation Infrastructure Program HOTM (202) 366-3379 Jimmy Chu
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- Architecture Consistency HOTM (717) 221-3701 Kingsley Azubike
- Border Architecture HOFM (202) 366-2976 Crystal Jones
- Commercial Vehicle Operations / Intermodal Freight HOFM (202) 366-9215 Randy Butler
- Connected Vehicles HOTM (202) 366-2199 Jonathan Walker
- Data Capture & Management HOTM (202) 366-8959 Walter During
- Deployment Program HOTM (202) 366-2168 Stephen Clinger
- Freight Operational Tests HOFM (202) 366-9215 Randy Butler
- Integration Program HOTM (202) 366-2168 Stephen Clinger
- Mobility Applications HOTM
HOTO
(202) 366-2194
(202) 366-0754
Bob Rupert
Gabe Guevara
- Standards Implementation HOTM (717) 221-3701 Kingsley Azubike
- Systems Engineering HOTM (717) 221-3701 Kingsley Azubike
- Technical Expertise HOTM (202) 366-2168 Steve Clinger
Intermodal Freight Technology HOFM (202) 366-9215 Randy Butler
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Legislative Agenda (Freight) HOFM (202) 366-2997 Ed Strocko
Legislative Agenda (Operations) HOP (202) 366-4082 Barry Zimmer
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Managed Lanes HOTM (202) 366-2188 Neil Spiller
Management Systems - Congestion HOTM (202) 366-4069
(202) 366-5972
Wayne Berman
Doug Laird
Marketing Specialist HOP (202) 366-6021 Lydia Conrad
Measures (Operations Success) HOTM (202) 366-1327 Rich Taylor
Media Relations HOP (202) 366-6021 Lydia Conrad
Military Coordination HOTO (202) 366-1559 Kimberly Vasconez
Modeling (Traffic) HOTM (202) 366-2183 John Halkias
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- General Information HOTO (202) 366-8043 Chung Eng
- Part 1 General HOTO (202) 366-8043 Chung Eng
- Part 2 Signs HOTO (202) 366-2161 Kevin Sylvester
- Part 2 Signs LRC (720) 963-3206 Eric Ferron
- Part 3 Markings HOTO (202) 366-6054 Kevin Dunn
- Part 4 Highway Traffic Signals HOTO (202) 366-5012 Bruce Friedman
- Part 5 Traffic Control Devices for Low-Volume Roads LRC (720) 963-3206 Eric Ferron
- Part 6 Temporary Traffic Control MRC (708) 283-4340 Ken Wood
- Part 7 Traffic Controls for School Areas HOTO (202) 366-5915 Eric Ferron
- Part 8 Traffic Control for Railroad and Light Rail Transit Grade Crossings HOTO (202) 366-5012 Bruce Friedman
- Part 9 Traffic Controls for Bicycle Facilities HOTO (202) 366-6054 Kevin Dunn
MUTCD Outreach HOTO (202) 366-8043 Chung Eng
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Naming of Highways and Bridges HOTO (202) 366-2161
(202) 366-8043
Kevin Sylvester
Chung Eng
National Associations Working Group HOP (202) 366-1713 Justin Wagner
National Dialogue HOP (202) 366-9210 Jeffrey Lindley
National Incident Management System HOTO (202) 366-1559 Kimberly Vasconez
National Response Framework HOTO (202) 366-1559 Kimberly Vasconez
National Traffic Incident Management Executive Leadership Group HOTO (202) 366-5280 Jeff King
National Transportation Operations Coalition (NTOC) HOP (202) 366-1713 Justin Wagner
NCFRP Coordination HOFM
HOP
(202) 366-2997
(202) 366-4082
Ed Strocko
Barry Zimmer
National Traffic Incident Awareness Week HOTO 202-366-1559 Kimberly Vasconez
National Work Zone Awareness Week HOTO (202) 366-1301
(804) 775-3342
Paul Pisano
Martha Kapitanov
NHS Intermodal Freight Connectors HOFM (202) 366-2976 Crystal Jones
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Operational Improvements (Traffic) HOTM (202) 366-2188 Neil Spiller
Operations Asset Management HOTM (202) 366-2183
(202) 366-0610
John Halkias
Joe Gregory
Operations Discipline Support HOTM (360) 619-7835 Chris Dipalma
Operations National Dialogue HOP (202) 366-9210 Jeffrey Lindley
Operations Outreach HOP (202) 366-6021 Lydia Conrad
Operations Planning HOTM (202) 366-4069
(717) 221-4422
Wayne Berman
Jim Hunt
Operations Self Assessments HOTM (202) 366-2188 Neil Spiller
Operation Support Program HOTM (202) 366-2168 Steve Clinger
Operations Web Site HOP (202) 366-9849 Harry Crump
Organizing for Reliability HOTM (202) 366-0610 Joe Gregory
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Parking Management HOTM (202) 366-2425
(202) 366-4069
Allen Greenberg
Wayne Berman
Parking Pricing HOTM (202) 366-2425 Allen Greenberg
Pay-As-You-Drive Insurance HOTM (202) 366-2425 Allen Greenberg
Peer-to-Peer Traffic Control Devices HOTO (202) 366-5012 Bruce Friedman
Peer-to-Peer Traffic Incident & Events Management Program (TIM, PSE, Public Safety, & Highway Disaster Planning) HOTO (202) 366-1559 Kimberly Vasconez
Peer-to-Peer Work Zone Management HOTO (202) 366-1988 Todd Peterson
Performance Measures HOTM (202) 366-1327 Rich Taylor
Performance Measures - Freight HOFM (202) 366-6993
(202) 366-2997
Nicole Katsikides
Ed Strocko
Performance Measures - Road Weather Management HOTO (202) 366-9242 Roemer Alfelor
Performance Measures - Traffic Incident Management HOTO (202) 366-5465 Paul Jodoin
Planned Special Events HOTO (202) 366-2855 Laurie Radow
Planning for Operations HOTM (202) 366-4069
(717) 221-4422
(202) 366-5972
Wayne Berman
Jim Hunt
Doug Laird
Policy Analysis and Measurement HOP (202) 366-4082 Barry Zimmer
Public Safety Program HOTO (202) 366-1559 Kimberly Vasconez
Publications HOP (202) 366-9849 Harry Crump
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Ramp Metering HOTM (202) 366-2188 Neil Spiller
Real-Time System Management Information Program HOTM (202) 366-2194 Bob Rupert
Real-Time System Management Information Program - Data Exchange Formats HOTM (717) 221-3701 Kingsley Azubike
Regional Transportation Operations Collaboration/Coordination (RTOCC) HOTM (202) 366-4069 Wayne Berman
Research Agenda HOP (202) 366-4082 Barry Zimmer
Research Coordination (NSTC, OST, NCHRP) HOP (202) 366-4082 Barry Zimmer
Research Coordination (NCFRP) HOFM (202) 366-2997 Ed Strocko
Ridesharing HOTM (202) 366-4069 Wayne Berman
Road Weather Information Systems HOTO (202) 366-1301 Paul Pisano
Road Winter Maintenance Decision Support System HOTO (202) 366-0754 Gabe Guevara
Road Weather Management HOTO (202) 366-1301 Paul Pisano
Route Numbering HOTO (202) 366-2161 Kevin Sylvester
Rural ITS HOTM (202) 366-2168 Steve Clinger
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Safety Service Patrols HOTO (202) 366-5465 Paul Jodoin
Salt - Alternatives HOTO (202) 366-0754 Gabe Guevara
Salt for Ice Control HOTO (202) 366-0754 Gabe Guevara
Security - Freight HOFM (202) 366-2976 Crystal Jones
Security - Liaison Officer - Traffic Incident & Events Management HOTO (202) 366-1559 Kimberly Vasconez
Shared-use Mobility HOTM (202) 366-4069
(202) 366-2425
Wayne Berman
Allen Greenberg
SHRP2 Traffic Incident Management Responder Training Program HOTO (202) 366-0731 James Austrich
Signal Control Systems HOTM (404) 562-3920 Eddie Curtis
Simulation (Traffic) HOTM (202) 366-2183 John Halkias
Snow and Ice Control HOTO (202) 366-0754 Gabe Guevara
Snow Plowing HOTO (202) 366-0754 Gabe Guevara
Special Events Management HOTO (202) 366-2855 Laurie Radow
Standard Highway Signs Book HOTO (202) 366-2161 Kevin Sylvester
Strategic Planning (Operations) HOP (202) 366-4082 Barry Zimmer
Systems Engineering HOTM (717) 221-3701 Kingsley Azubike
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Talking Freight Seminars HOFM (202) 366-2976 Crystal Jones
Tolling HOTM (202) 366-4069 Wayne Berman
Towing & Recovery Practices HOTO (202) 366-5465 Paul Jodoin
Traffic Analysis Tools HOTM (202) 366-2183 John Halkias
Traffic Control Strategies at Toll Plazas HOTO (202) 366-2161 Kevin Sylvester
Traffic Flow Surveillance/Detectors HOTM (202) 366-3379 Jimmy Chu
Traffic Incident & Events Management Operations HOTO (202) 366-1559
(202) 366-5280
(202) 366-5465
(202) 366-2855
(202) 366-0731
Kimberly Vasconez
Jeffrey King
Paul Jodoin
Laurie Radow
James Austrich
Traffic Incident Management Full-function Service Patrol National Guidance HOTO (202) 366-5465 Paul Jodoin
Traffic Incident Management Law Enforcement Coordination HOTO (202) 366-5465 Paul Jodoin
Traffic Incident Management (TIM) Program HOTO (202) 366-1559 Kimberly Vasconez
Traffic Incident Management (TIM) Public Safety Program HOTO (202) 366-5280 Jeffrey King
Traffic Incident Management (TIM) Teams & Plans - Local, Regional, Tribal & State HOTO (202) 366-1559 Kimberly Vasconez
Traffic Operations Models HOTM (202) 366-2183 John Halkias
Traffic Signal Systems HOTM (404) 562-3920 Eddie Curtis
Training - Employee HOP (202) 366-1808 Nan Prillerman
Training - SHRP2 Traffic Incident Responder Course, including Train-the-Trainers and eLearning Tool HOTO (202) 366-0731 James Austrich
Training - Evacuation Planning HOTO (202) 366-2855 Laurie Radow
Training - Freight HOFM (202) 366-2976 Crystal Jones
Training - Road Weather Management HOTO (202) 366-9242 Roemer Alfelor
Training - Traffic Incident Management HOTO (202) 366-5465 Paul Jodoin
- SHRP2 TIM Responder Training Program HOTO (202) 366-0731 James Austrich
Transportation/Law Enforcement Coordination HOTO (202) 366-5465 Paul Jodoin
Transportation Management Centers HOTM (202) 366-3379 Jimmy Chu
Transportation Management Center Computer-Aided Dispatch Connectivity HOTO (202) 366-1559 Kimberly Vasconez
Transportation Management Center Emergency Operations Centers - Fusion Center Connectivity HOTO (202) 366-1559 Kimberly Vasconez
Transportation Systems Management (TSM) HOTM (202) 366-4069
(202) 366-5972
(717) 221-4422
Wayne Berman
Doug Laird
Jim Hunt
Transportation Technology Innovation Demonstration Program HOTM (202) 366-3379 Jimmy Chu
Travel (Operations Staff) HOP (202) 366-1808 Nan Prillerman
Travel Demand Management HOTM (202) 366-4069
(202) 366-2425
Wayne Berman
Allen Greenberg
Travel Time in Freight Significant Corridors HOFM (202) 366-2997 Ed Strocko
Traveler Information HOTM (202) 366-2194 Bob Rupert
Truck Parking HOFM (518) 431-8890 Tom Kearney
Truck Size & Weight Program Policy & Regulatory Issues HOFM (518) 431-8890 Tom Kearney
Truck Size & Weight State Certifications HOFM (518) 431-8890 Tom Kearney
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Urban Partnership Agreements HOTM (202) 366-4069 Wayne Berman
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Value Pricing - Operations HOTM (202) 366-0076 Angela Jacobs
Vanpooling & Carpooling HOTM (202) 366-4069 Wayne Berman
Variable Message Signs HOTM (202) 366-3379 Jimmy Chu
Variable Message Signs HOTO (202) 366-2161 Kevin Sylvester
Vehicle Infrastructure Integration HOTM (202) 366-2199 Jonathan Walker
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Web Site Operations HOP (202) 366-9849 Harry Crump
Weather Information for Surface Transportation HOTO (202) 366-1301 Paul Pisano
Weather-Reponsive Traffic Management HOTO (202) 366-9242 Roemer Alfelor
Winter Maintenance HOTO (202) 366-0754 Gabe Guevara
Work Zone (WZ) Operations HOTO (202) 366-1301
(202) 366-1918
(202) 366-4628
(804) 775-3342
Paul Pisano
Todd Peterson
Jawad Paracha
Martha C. Kapitanov
- Traffic Incident Management/Work Zone Issues HOTO (202) 366-4628 Jawad Paracha
- Work Zone Analysis HOTO (202 366-4628 Jawad Paracha
- Work Zone Best Practices HOTO (202) 366-1988 Todd Peterson
- Work Zone Clearinghouse HOTO (202) 366-1301 Paul Pisano
- Work Zone ITS Applications HOTO (202) 366-1988 Todd Peterson
- Work Zone Process Review Toolbox HOTO (804) 775-3342 Martha C. Kapitanov
- Work Zone Safety and Mobility Rule (23 CFR 630 Subpart J) HOTO (804) 775-3342 Martha C. Kapitanov
- Temporary Traffic Control Devices Rule (23 CFR 630 Subpart K) HOTO (202) 366-4628 Jawad Paracha
- Work Zone Safety Grants HOTO (202) 366-4628
(804) 775-3342
(202) 366-1988
Jawad Paracha
Martha C. Kapitanov
Todd Peterson
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