Operations Performance Measurement
The Operations Performance Measures and Management Program recently completed a project to develop an OPMM Program Road Map (HTML, PDF 240KB) of potential research and other projects during the years 2014-2018. The road map development included a peer exchange workshop on "The Perfect World for Measuring Congestion." A summary of that workshop (HTML, PDF 1.7MB) was also developed.
Operations Performance Measures are a powerful tool for system operators and planners, for reaching out to the public and for decision makers deciding how to spend precious funding on our nation's highways. The Office of Operations has put together a brochure explaining the power of Operations Performance Measures in more detail. The new brochure is titled Operations Performance Measures: The Foundation for Performance-Based Management of Transportation Operations Programs and is available here.
Performance measurement is the use of evidence to determine progress toward specific defined organizational objectives. This includes both quantitative evidence (such as the measurement of customer travel times) and qualitative evidence (such as the measurement of customer satisfaction and customer perceptions).
Operations performance measurement, therefore, measures progress toward meeting the objectives of transportation system management and operations. Although the specific objectives of management and operations activities vary among organizations, most relate to the overall goals of transportation mobility, productivity, and safety.
The FHWA Office of Operations is leading numerous activities to advance the implementation and practice of operations performance measurement at the Federal, State, and local level:
- Urban Congestion Reports
A quarterly snapshot of traffic congestion and reliability trends at the national and city level, developed using archived traffic operations data.
- Urban Congestion Trends and Related Reports
Technical reports that communicate recent trends in congestion as well as strategies to manage congestion and improve mobility.
- Travel Time Reliability Measures
Guidance documents on the need for, calculation of, and implementation of travel time reliability measures.
The following pages provide links to information and resources to assist in implementing operations performance measurement:
- Performance Measurement Fundamentals
- Examples of Performance Measurement Programs
- Operations Performance Measurement Research
- Relevant Resources and Publications
National Performance Management Research Data Set (NPMRDS) Information
FHWA has acquired a national data set of average travel times for use its in performance measurement. This data set is being made available to States and Metropolitan Planning Organizations (MPOs) to use for their performance management activities. The data set will be available monthly. To sign up for access, please e-mail Heretraffic.firstname.lastname@example.org.
Frequently asked questions on the NPMRDS can be accessed by selecting the following link:
To view previous webinar sessions, please select the link(s) below:
Introduction to NPMRDS
Archived Quarterly Technical Assistance Webinar
- November 1, 2013 – Webinar Presentation
- February 12, 2014 – Webinar Recording
- May 15, 2014 – Webinar Recording
- August 14, 2014 – Webinar Recording
- November 13, 2014 – Webinar Recording
For more information, please send an e-mail to: