Operations Performance Measurement Program
photos of traffic merging on a multi-level freeway interchange, traffic near a construction zone, variable message sign, train at a crossing, traffic on a river bridge, and a rural highway
21st Century Operations Using 21st Century Technologies

Operations Performance Measurement

What's New

Urban Congestion Report (UCR) for January – March 2013 (HTML, PDF 349KB) is now available. The Urban Congestion Report (UCR) is produced on a quarterly basis and characterizes emerging traffic congestion and reliability trends at the national and city level.

The 2012 Urban Congestion Trends report is now available. The report provides a snapshot of urban congestion trends, including travel time reliability, in 19 urban areas in the U.S. The report also highlights operational solutions that provide benefits to system operators and the traveling public. The report can be accessed here.

Featured Item

Operations Performance Measures are a powerful tool for system operators and planners, for reaching out to the public and for decision makers deciding how to spend precious funding on our nation's highways. The Office of Operations has put together a brochure explaining the power of Operations Performance Measures in more detail. The new brochure is titled Operations Performance Measures: The Foundation for Performance-Based Management of Transportation Operations Programs and is available here.

Performance measurement is the use of evidence to determine progress toward specific defined organizational objectives. This includes both quantitative evidence (such as the measurement of customer travel times) and qualitative evidence (such as the measurement of customer satisfaction and customer perceptions).

Operations performance measurement, therefore, measures progress toward meeting the objectives of transportation system management and operations. Although the specific objectives of management and operations activities vary among organizations, most relate to the overall goals of transportation mobility, productivity, and safety.

The FHWA Office of Operations is leading numerous activities to advance the implementation and practice of operations performance measurement at the Federal, State, and local level:

The following pages provide links to information and resources to assist in implementing operations performance measurement:

National Performance Management Research Data Set (NPMRDS) Information

FHWA has acquired a national data set of average travel times for use its in performance measurement. This data set is being made available to States and Metropolitan Planning Organizations (MPOs) to use for their performance management activities. The data set will be available monthly. To sign up for access, please e-mail Heretraffic.nhsdata@here.com.

Frequently asked questions on the NPMRDS can be accessed by selecting the following link:

NPMRDS Frequently Asked Questions



  • May 2014


To view previous webinar sessions, please select the link(s) below:

Introduction to NPMRDS
Archived Quarterly Technical Assistance Webinar

For more information, please send an e-mail to:


Office of Operations