Emergency Transportation Operations

2010 Traffic Incident Management Handbook Update

2010 Traffic Incident Management Handbook Update

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Contact Information: Kimberly C. Vásconez at Kimberly.Vasconez@dot.gov

January 2010

U.S. Department of Transportation
Federal Highway Administration
Office of Transportation Operations
1200 New Jersey Avenue, SE
Washington, DC 20590


Table of Contents

Notice and Quality Assurance Statement

Technical Report Documentation Page

List of Abbreviations

1. Introduction to Traffic Incident Management

1.1 Introduction

1.2 What's at Stake

1.3 Traffic Incident Management: A Timeline for Progress

1.3.1 National Incident Management Coalition
1.3.2 National Highway Institute Training
1.3.3 National Conference on Traffic Incident Management
1.3.4 National Traffic Incident Management Coalition
1.3.5 Traffic Incident Management Self-Assessment
1.3.6 Traffic Incident Management Performance Measures Focus States Initiative

1.4 Traffic Incident Management Redefined

1.5 Traffic Incident Management Stakeholders

1.6 A Handbook for Today's Traffic Incident Management

1.7 What to Expect

1.8 Want to Know More?

2. TIM Strategic Program Elements

2.1 Introduction

2.2 Formalized TIM Programs

2.2.1 Evolution through NIMS
2.2.2 State Strategic Highway Safety Plans
2.2.3 NTIMC TIM Program Guidance
2.2.4 Starting Small

2.3 Multi-Agency TIM Teams/Task Forces

2.3.1 Team Membership
2.3.2 TIM Team/Task Force Activities

2.4 TIM Performance Measurement

2.4.1 TIM PM FSI – Measures to Track
2.4.2 TIM Performance Measures Focus States Initiative - Results of State Action Plans

2.5 Additional Resources

3. TIM Tactical Program Elements

3.1 Introduction

3.2 Response and Clearance Policies and Procedures

3.2.1 Responder Roles and Responsibilities
3.2.2 Incident Command System/Unified Command
3.2.3 Resource Typing and Identification
3.2.4 Fatal Incidents
3.2.5 Safe, Quick Clearance Laws and Policies
3.2.6 Full Function Service Patrols for Incident Response

3.3 Responder and Motorist Safety

3.3.1 Move Over Laws
3.3.2 Protective Apparel
3.3.3 Traffic Management / Vehicle Placement / Emergency Lighting

3.4 Additional Resources

4. TIM Program Support – Communications and Information Exchange

4.1 Introduction

4.2 Background

4.3 Support to TIM Communications and Information Exchange

4.3.1 Operational Support
4.3.2 Technical Support
4.3.3 Institutional Support for Communications and Information Exchange

4.4 Challenges and Solutions to Real-Time Communications and Information Exchange

4.5 Supporting Policy and Guidance

4.5.1 National Policy
4.5.2 National Association Support and Policy
4.5.3 State and Local Policies

4.6 Want to Know More?

List of Figures

Figure 1. The Four "Es" of Highway Safety
Figure 2. High-Level Process Overview of Focus States Initiative for TIM Performance Measures
Figure 3. Incident Command Structure
Figure 4. Unified Command Organization Structure
Figure 5. Georgia DOT HEROS Unit
Figure 6. ANSI/ISEA Standard 107-Compliant Vests
Figure 7. MUTCD Traffic Incident Management Area
Figure 8. Safe Positioning Diagram
Figure 9. MUTCD-Compliant TIMA
Figure 10. Information Flows in Emergency Response

List of Tables

Table 1. NTIMC NUG Strategies
Table 2. Traffic Incident Management Self-Assessment Sample Questions
Table 3. TIM Stakeholders Roles and Descriptions
Table 4. TIM-NIMS Crosswalk
Table 5. TIM Program Key Elements
Table 6. Summary of State Best Practices
Table 7. Evolution of Statewide TIM Plan in Tennessee
Table 8. NTIMC Membership by TIM Stakeholder Group
Table 9. Candidate Program-Level TIM Objectives and Performance Measures
Table 10. TIM PM FSI Program-Level Performance Measures
Table 11. TIM PM FSI Implementation Summary
Table 12. TIM Stakeholder Roles and Descriptions
Table 13. TIM Stakeholder Organizations Promoting SQC Nationwide

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